How we look after your information.

1. Who we are

This Privacy Policy explains how Battery Direct ("we", "us", "our") collects, uses, stores and discloses your personal information.

Battery Direct is a trading name of Weglow Pty Ltd (ABN 76 668 417 874), based in Queensland, Australia. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What information we collect

We only collect what we need to sell you batteries, deliver them, and run our business. Depending on how you interact with us, we may collect:

Account & identity information

• Name, email address, phone number
• Billing and delivery address
• ABN (for trade account holders)
• Company name and trading details (for trade accounts)
• Login credentials (passwords are stored encrypted)

Order & payment information

• Products purchased and order history
• Payment method (card details are processed by our payment provider — we do not store full card numbers)
• Invoices, receipts and tax records

Communication records

• Emails, web chat messages, phone calls and SMS exchanged with our team
• Support tickets and warranty claims

Website & technical information

• IP address and approximate location
• Device type, browser, operating system
• Pages visited, time spent on site, referring URL
• Cookie data (see Section 5)

3. How we use your information

We use your personal information to:

• Process and fulfil your orders
• Coordinate delivery (including sharing your address with our courier partners)
• Verify trade account eligibility (e.g. ABN lookup)
• Issue invoices, receipts and process payments
• Provide customer support and respond to enquiries
• Manage warranty claims and product issues
• Send transactional notifications (order confirmations, dispatch updates)
• Send marketing communications — only with your consent (see Section 6)
• Improve our website, products and customer experience
• Comply with our legal and tax obligations
• Prevent fraud and unauthorised account access

4. Who we share your information with

We do not sell your personal information. We share it only with parties who help us run the business:

• Couriers and freight providers — to deliver your orders (e.g. TNT, StarTrack, our regional delivery partners)
• Payment processors — Stripe, PayPal, Afterpay, ZipPay or similar to process card payments securely
• Cloud and software providers — Shopify, Lovable, Google Workspace, our CRM, and similar platforms used to operate our website and business
• Accounting and tax — our accountant, the Australian Taxation Office, and our financial software (e.g. Xero)
• Marketing platforms — only for users who have opted in, and only to send Battery Direct communications (e.g. Mailchimp, Meta Ads custom audiences)
• Government agencies and law enforcement — where required by law
• Professional advisors — lawyers, insurers, auditors when relevant and necessary

We require all third parties to handle your information securely and in line with applicable privacy laws.

5. Cookies and website tracking

We use cookies and similar technologies to make the website work properly, remember your cart and preferences, and understand how visitors use the site. The categories we use:

• Essential cookies — required for the cart, checkout, login and security
• Analytics cookies — Google Analytics or similar, to measure traffic and performance
• Marketing cookies — Meta Pixel, Google Ads tags, used to measure ad performance and show relevant ads on other platforms (only if you've consented via our cookie banner)

You can disable cookies in your browser settings, but parts of the site may not work properly.

6. Marketing communications

We will only send you marketing emails, SMS or other promotional content if you have opted in (e.g. ticked a box at checkout or signed up to our newsletter). Every marketing message will include a clear way to unsubscribe.

We comply with the Spam Act 2003 (Cth). You can opt out at any time by clicking the unsubscribe link, replying STOP to SMS, or emailing us.

7. How we store and protect it

Your information is stored on secure, password-protected systems hosted in Australia and overseas (primarily by Shopify, Google and our other software providers — see Section 10).

We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification or disclosure. This includes encryption in transit (HTTPS/SSL), access controls, and regular security reviews. However, no system is 100% secure, and we cannot guarantee absolute security.

We retain your information only as long as needed to provide the service and meet our legal obligations (e.g. 7 years for tax records).

8. Your rights — access, correction, deletion

You have the right to:

• Request a copy of the personal information we hold about you
• Ask us to correct any information that is inaccurate or out of date
• Ask us to delete your account and associated information (subject to records we are legally required to keep, like tax invoices)
• Withdraw consent for marketing at any time

To make a request, email us at info@batterydirect.com.au. We'll respond within 30 days. We may need to verify your identity before releasing information.

9. Children's privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will delete it.

10. Overseas disclosure

Some of our software providers (e.g. Shopify, Google, Meta) store data in servers located overseas — primarily in the United States, Canada, the European Union and other countries with data protection laws comparable to Australia's. By using our services, you consent to your information being processed and stored in these locations.

11. Complaints

If you believe we have breached your privacy or mishandled your information, please contact us first at info@batterydirect.com.au. We will investigate and respond within 30 days.

If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: oaic.gov.au
• Phone: 1300 363 992

12. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect any changes. Material changes will be notified via email or a notice on our website. Continued use of the website after changes are posted means you accept the updated policy.

13. Contact us